Shipping & Delivery

We get your retro gaming handheld to you as quickly and safely as possible so the nostalgia can start right away!

Do you ship worldwide?

Yes, we ship worldwide! and is Free! 

Do you ship worldwide?

Yes, we ship worldwide! and is Free! 

How long does it take to process my order?

Orders are typically ready for shipping in 1–3 business days (Monday–Friday, excluding holidays). 

What are the shipping times?

We offer free standard shipping (7–15 business days after courier pickup) and express shipping at an extra cost (3–7 business days after pickup). Remote areas or certain countries may take slightly longer. For more details, please check our Shipping & Delivery page. 

What is the shipping cost?

We offer free worldwide standard shipping (7-14 business days). Express shipping (3-7 business days) is available at an extra cost. 

Do I need to pay taxes or duties?

No, our prices include all taxes. 

How do I track my order?

You'll receive a tracking code via email once the courier picks up your order. Click here to track your order.

Payment And Order

Checkout is quick, secure, and built for gamers like you—no hassle, just nostalgia on the way!

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, etc.) as well as PayPal. 

What if my payment is declined?

Please double-check that your payment details are entered correctly. If the issue persists, contact your card issuer or PayPal support for assistance. 

Is my payment information secure on this site?

Yes, your security is our top priority. We use industry-standard encryption and secure payment processing to protect your personal and payment information. 

Can I change my shipping address after ordering?

If the order hasn’t been collected by the courier yet, yes—email us your order number and new address immediately. However, if the order has already been collected by the courier address changes aren’t possible at that point. 

Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. Email us with your order number right away, and we’ll handle it and issue your refund. However, if you miss the 12-hour cancellation window, cancellations aren’t possible after that, as your order may already be processed or shipped. Refer to our Return & Refund policy or contact us for help. 

Return And Refund Policy

We want every retro gaming handheld to feel perfect when it arrives. If it’s not quite right, our simple 14-day return policy has you covered—no stress, just great gaming ahead! Read more here.

What is your return policy?

You have 14 days from receipt to request a return. Items must be unused, in new condition, with original tags and packaging. 

How do I start a return?

Submit a help ticket. We’ll respond within 2 business days with instructions. Ship it back, and we’ll inspect and refund once received. 

How long does a refund take?

Refunds are processed to your original payment method after we receive and approve the returned item—usually within a few business days. 

Warranty

Every retro gaming handheld we ship comes backed by confidence — yours included! All GameVybe devices feature a solid 6-month warranty starting from the day you receive your order.

Do your products come with a warranty?

Yes! All GameVybe retro gaming handhelds come with a 6-month warranty starting from the date you receive your order. 

What does the warranty cover?

It covers malfunctions caused by manufacturing defects or faulty materials. What is not covered under warranty?

Exclusions include man-made damage (e.g., drops, water damage, improper use, or modifications) and issues resolved by updating the device's software or firmware. 

How long is the warranty period?

The warranty lasts 6 months from the date of receipt. How do I make a warranty claim?

Please email us at info@gamevybe.com or submit a contact form to our support team

• Within 14 days of receipt: Eligible for full support, including possible return and replacement (after verification).

• After 14 days but within 6 months: We provide free replacement parts for verified defects. You'll handle installation or use local repair services.

Wholesale

Whether you're a retailer, online reseller, game shop, or event organizer, GameVybe offers competitive bulk pricing, reliable stock, and dedicated support to help you bring the nostalgia to more players. Stock up on our popular retro handhelds with pre-loaded classics, high-quality builds, and that perfect unboxing experience your customers love. 

Do you offer wholesale pricing?

Yes! We have a dedicated Wholesale Program for resellers, retailers, and businesses with exclusive VIP discounts on our premium retro gaming handhelds. 

What benefits do I get with the wholesale program?

• Lowest VIP wholesale pricing for maximum profit margins

• Priority dedicated customer service with personalized support

• Fast order processing and shipping 

What is the minimum order for wholesale?

The minimum purchase amount is $500 USD. You can mix and match any products and quantities. How do I join the wholesale program?

Register an account on GameVybe.com, then email us at info@gamevybe.com or submit the contact form expressing your interest. We'll review and approve your account quickly to unlock wholesale access.